Leadership Self-Assessment 3 of 3

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Select individuals who possess the competencies or demonstrate the potential to develop them to ensure the success of the team.

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2.

Objectively assess the strengths and areas for development of each individual.

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3.

Develop unique individual differences to strengthen team and corporate capability.

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4.

Delegate work, ensuring that individuals have the necessary competencies, resources, and authority.

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5.

Communicate clear expectations of work reflecting high standards of performance.

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6.

Provide clear personal examples of desired behavior.

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7.

Share expertise through formal training or individual coaching.

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8.

Provide on-going feedback that enables individual learning from successes and failures.

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9.

Provide resources and encouragement to support individuals in the development of their own capabilities.

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10.

Analyze performance and collaboratively develop strategies for improvement.

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11.

Coach individuals through a step-by-step improvement process.

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12.

Work with individuals to develop long-term career plans.

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13.

Provide broadening developmental experiences outside of the team.

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14.

Anticipate organizational needs and prepare individuals to fill those needs.

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1.

Actively listen to customer issues and concerns.

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2.

Use questions to identify needs and promote customer understanding.

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3.

Adjust consulting approach to reflect the needs and expectations of the customer’s culture.

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4.

Frame problems and solutions in terms of the customer’s business issues.

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5.

Communicate complex information in ways that ensure it will be easily understood and used.

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6.

Propose credible and feasible solutions to meet customers’ needs.

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7.

Develop alignment of customer perspective with the corporation's goals and strategies.

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8.

Coach and encourage customers to learn required skills and knowledge.

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9.

Address conflict in a context of trust, respect for diversity, and openness.

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10.

Maintain a company-wide perspective while advising customers.

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11.

Measure success by assessing the value of services to the customer.

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Negotiate the scope of the effort with the customer, manager, or sponsor of the work.

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2.

Identify and enroll team members with knowledge and skills needed to achieve team mission.

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3.

Work with team members to articulate goals and clarify roles and responsibilities.

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4.

Estimate required resources and monitor expenditures.

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5.

Encourage the sharing of diverse opinions and concerns through trusting and open communications.

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6.

Confront conflict openly and honestly with the goal of increased understanding.

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7.

Plan, facilitate, and participate in productive team meetings.

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8.

Anticipate changing conditions and adjust project plans as needed.

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9.

Monitor progress of the work and clearly communicate status to team and customers.

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10.

Share results and individual learning throughout the project and encourage others to do the same.

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11.

Deliver results on time and within budget.

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