Leadership Self-Assessment 2 of 3

Solving problems and improving processes while taking into account the impact on the total system as well as individual teams

**Creating and Delivering Comprehensive Solutions**
	Competencies:	Poor	Fair	Good	Excel.
1.	Seek to improve business processes to ensure the achievement of quality results.	1	2	3	4
2.	Identify root causes of problems through analysis of related processes.	1	2	3	4
3.	Gather information from internal and external sources to understand the problems and improve the process.	1	2	3	4
4.	Use technology where appropriate to improve products and or services.	1	2	3	4
5.	Prioritize opportunities for development and improvement in terms of return on investment.	1	2	3	4
6.	Identify and create strategies to eliminate barriers to the solution.	1	2	3	4
7.	Assess viability of alternate approaches through field testing and analysis.	1	2	3	4
8.	Use customer data to define high standards of quality and effectiveness.	1	2	3	4
9.	Work to standardize processes, controlling variation and searching for ongoing incremental improvement.	1	2	3	4
10.	Design processes to meet requirements of diverse business environments.	1	2	3	4
11.	Anticipate the effects of process change on other parts of the organization.	1	2	3	4
12.	Communicate and coordinate process improvement with those it impacts.	1	2	3	4
Copyright Steven Lesser, Infoworks 2008

Identifying and managing conflicting priorities, both within and outside of the workplace

**Balancing Conflicting Priorities**
	Competencies::	Poor	Fair	Good	Excel.
1.	Balance long-term strategic concerns with short-term tactical demands.	1	2	3	4
2.	Balance the priorities of individual teams with the priorities and concerns of other teams in the organization.	1	2	3	4
3.	Balance the need for economies of scale with the need to respond in a unique way to individual customer requirements.	1	2	3	4
4.	Balance the need to address local issues and concerns with the need to relate to the business environment.	1	2	3	4
5.	Balance a fixed amount of personal time with unlimited opportunities to meet customer needs.	1	2	3	4
6.	Balance responsiveness to change with the need to maintain a consistent focus.	1	2	3	4
7.	Balance the need for consistency with the need to promote diversity of thought and action.	1	2	3	4
8.	Balance the need to respond to the conflicting demands of the workplace with the need to rise above the stress.	1	2	3	4
9.	Balance adherence to personal beliefs and values with the need to support a consensus.	1	2	3	4
10.	Balance the need for personal and family growth and development with the need to grow the business.	1	2	3	4
Copyright Steven Lesser, Infoworks 2008

Learning about, evaluating and using technology to increase the quality and efficiency of business performance

**Using Technology Appropriately**
	Competencies:	Poor	Fair	Good	Excel.
1.	Become familiar with capabilities of computer software and hardware and use them appropriately.	1	2	3	4
2.	Remain open to the use of technology to strengthen personal and team performance.	1	2	3	4
3.	Actively seek out and evaluate new technology in terms of its potential impact on organizational performance.	1	2	3	4
4.	Directly address fear of new technology in myself and others and eliminate it as an impediment to growth.	1	2	3	4
5.	Discard old technology when more efficient or effective technologies become available.	1	2	3	4
6.	Reject the adoption of new technology solely for the sake of new technology.	1	2	3	4
7.	Anticipate changing technology within and outside of the corporation and adjust business plans to reflect these changes.	1	2	3	4
8.	Recognize and take advantage of opportunities to use technology to solve old problems in new, more effective ways.	1	2	3	4
9.	Include the appropriate proactive use of technology in the future vision of teams and the corporation.	1	2	3	4
10.	Use communication technology to focus and align activities within the team and across the organization.	1	2	3	4
Copyright Steven Lesser, Infoworks 2008

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